Terms & Conditions

Terms & Conditions

Effective Date:June 30, 2025
Company Name: Enad Concierge, LLC
Website: www.enadconcierge.com
Contact: enad@enadconcierge.com

1. Acceptance of Terms

By accessing our website or engaging our services, you ("Client" or "User") agree to be bound by the following Terms and Conditions ("Agreement"). If you do not agree to these terms, you may not access our website or use our services.

2. Services

Enad Concierge offers customized personal and professional support services including, but not limited to:

• Executive assistant services
• Errand running
• Travel planning and logistics
• Relocation coordination
• Event planning and lifestyle management
• Vendor research and booking
• Special request handling
   

Services are provided on an hourly, package, or retainer basis as defined in your service agreement or booking confirmation.

3. Client Responsibilities

Clients agree to:

• Provide accurate, up-to-date, and complete information as requested
• Be respectful and professional toward our team and vendors
• Pay all invoices according to the terms outlined below
• Refrain from using services for any unlawful, harmful, or exploitative purposes
   

We reserve the right to refuse service to any client who engages in abusive, inappropriate, or unlawful behavior.

4. Fees, Payments & Refunds

All services are billed in accordance with the package or pricing plan selected. Payment methods accepted include credit card, ACH, and electronic invoice (Stripe, PayPal, etc.).

4.1 Deposits & Cancellations:

• A non-refundable deposit of 30% may be required to confirm bookings.
• Appointments cancelled with less than 24 hours’ notice may be billed in full or incur a cancellation fee.
   

4.2 Refunds:

All services rendered are non-refundable unless expressly stated in writing. Exceptions may be made in case of documented service failure at the discretion of Enad Concierge.

5. Independent Vendor Disclaimer

Enad Concierge may coordinate third-party services (e.g., travel, catering, car service, cleaners) on your behalf. These services are provided by independent contractors, and Enad Concierge is not liable for their performance, availability, conduct, or pricing.

We will act in your best interest and coordinate with trusted partners, but the final transaction is between the client and the third-party provider.

6. Confidentiality

We value your privacy. All client communications, personal information, and service details are held in strict confidence unless:

• Required by law
• Expressly authorized in writing by the client
• Necessary to complete service fulfillment with third-party providers
   

All personal data is processed in accordance with our Privacy Policy [insert link].

7. Limitation of Liability

To the fullest extent permitted by law, Enad Concierge shall not be liable for:

• Any indirect, incidental, or consequential damages
• Losses caused by third-party vendors or delays beyond our control
• Any misuse or misunderstanding of the services provided
   

Our maximum liability under any claim will not exceed the amount paid by the client for the relevant service in question.

8. Force Majeure

We are not liable for delays or failure in performance due to causes beyond our control, including but not limited to: acts of God, war, pandemic, government regulation, labor disputes, or natural disasters.

9. Intellectual Property

All content on the Enad Concierge website — including logos, designs, written copy, and materials — is the exclusive property of Enad Concierge and may not be copied, reproduced, or distributed without written consent.

10. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of [Insert Your State], without regard to conflict of law principles.

11. Amendments

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our services constitutes acceptance of those changes. The current version will always be posted at www.enadconcierge.com/terms.

12. Contact Information

For questions regarding these Terms or our services, please contact:
📧 Email: enad@enadconcierge.com
📞 469-900-1231